Customer Support Representative - Temporary assignment

Onsite: From our office at Amsterdam Central Station 

Salary: EUR 2.400 per month (before taxes) 

Length of assignment: 4 months 

Full-time: 37.5 hours per week

IMPORTANT: The candidate should be living in the Netherlands, as we are not offering a relocation package for this position. 

In our Member Services department, we handle first-line support for our members, including membership applications, account updates, database support, general queries, and assistance during the billing cycle. We are preparing for an upcoming change in our database, which will involve contacting our members and supporting them in updating their authorisation details. If you would like to support us with this important project, we would love to hear from you..

The ideal candidate is someone who has experience in customer service roles, and who is reliable and enjoys working independently. The candidate should be available for a period of four months.

🧠 What You Will Be Doing:  
You will be contacting our members via email and support them in updating their information and account authentication in our database, which includes but is not limited to:  

• Member/End user initial verification

• Check and confirm all documentation

• Request and collect signatures from the authorised signatory

• Ensure all required information is correctly entered in the ticket

• Once complete, escalate the ticket to Second Line Support

We would also appreciate:

• Interest in learning more about how the RIPE database works 

👀 What We're Looking For:

• Experience in customer service-related roles, administration or related fields.

• Excellent organisation, communication and collaboration skills.

• Detail-oriented with an analytical mindset.

• Someone who enjoys interacting and collaborating with clients.

📢 What You Can Expect From Us:

• A modern, flexible and informal work environment with an emphasis on a healthy work/life balance

• A competitive salary for a short assignment, which includes the standard 8% “holiday pay”. 

• An in-house free barista providing healthy, varied lunches on Tuesdays and Wednesdays, and nice breakfasts on Thursdays, plus monthly office social events.

🛜 About The RIPE NCC

The RIPE NCC is a not-for-profit organisation founded on the belief that the Internet should be governed openly, transparently and together with the wider Internet community. We are one of the oldest Internet organisations in Europe and are proud of our legacy.

Our strength is our staff. We bring together more than 180+ people from over 44 countries in our modern, vibrant office in the east wing of Amsterdam Central Station. Currently, we have a hybrid way of working and allow our staff to work from their homes and the office. Our official working language is English, but our colleagues speak more than 30 languages.

Our backgrounds are diverse, but our goal is the same: we work for the good of the Internet. Will you join us?

📋How To Apply

If interested, please click the ‘Apply’ button and submit your CV and cover letter in English. Not ready to apply yet? Then send me an email to openings@ripe.net and we can have an informal chat.

At the RIPE NCC, we are proud to serve our members and the RIPE community in 76 countries across Europe, the Middle East and Central Asia. We celebrate unique perspectives and talents from different backgrounds and cultures. So if you're passionate about what you do and want to help shape the future of the Internet, apply now - we'd love to hear your story. 

Please note that due to the nature of our activities, we will require successful candidates to follow a pre-employment screening (conducted by our partner Validata). This involves carrying out a background check and sharing education certificates.