Internet Resource Analyst - Junior to Intermediate

Hybrid: From home and our office at Amsterdam Central Station

Total salary: Up to EUR 46,000 - 60,000 (before taxes including allowances) plus excellent secondary benefits (see below)

Full-time: 37.5 hours per week (working part-time is also possible) 

IMPORTANT: Candidates must be legally registered or permitted to work in the Netherlands 

Are you passionate about the Internet and eager to contribute to a stable, innovative, and secure digital infrastructure? The RIPE NCC, the regional authority on Internet number resources, is looking for a proactive Internet Resource Analyst to join our international team. You will be part of the Registration Services Team, which operates in a service-oriented capacity similar to a customer care department. If you enjoy translating policies into operational processes, supporting members and other Internet number resource holders directly, and shaping services at the forefront of Internet development, this role is for you!

🧠 What You Will Be Doing:  

• Manage the full lifecycle of Internet number resources (IPv4, IPv6, and AS numbers).

• Ensure requests are handled in line with policies and relevant procedural, technical, legal, and compliance requirements.

• Communicate with ISPs, academia, public organisations, and other Internet stakeholders across the RIPE NCC service region and beyond via email and chat. 

• Provide clear guidance and support for RPKI, the RIPE Database, and other RIPE NCC services while ensuring a professional and positive experience.

• Implement new policies, define process requirements, and support internal and external communication related to these changes.

• Perform reviews of member accounts to maintain a trustworthy and up-to-date RIPE Registry.

• Attend RIPE NCC and other industry events, representing the organisation and providing on-site member support, including presentations and training.

• Continuously look at ways to improve internal processes and procedures, with the goal of enhancing efficiency and service quality.

👀 What We're Looking For:

• Bachelor’s degree in Business Administration, IT, Telecommunications or equivalent knowledge/level of thinking

• Strong intrinsic motivation to deliver professional, high-quality support to members

• 2-5 years of proven experience in operational service environments with process improvement and policy implementation

• Technical knowledge or the ability to quickly learn about IPv4/IPv6, routing protocols, DNS, network security, and Internet service provisioning

• Excellent communication, analytical, organisational, and interpersonal skills, with an ability to work in a fast- paced environment

• Fluency in English; multilingual skills are a plus

• Experience in coordinating projects and multi-stakeholder activities

• Preferred qualifications: RIPE Database Associate certification, familiarity with Internet governance and the RIR system.

We would also appreciate:

• Experience with business process management and continuous improvement methodologies

• Knowledge of regulatory and compliance requirements, including Know Your Customer (KYC) principles

• Previous experience in technical network support roles, ideally in an international environment

📢What You Can Expect From Us:

A comprehensive and personalised training programme designed to help you quickly become familiar with the unique requirements of the role.

As part of our pay policy, we offer attractive total remuneration. While some companies may offer higher base salaries, at the RIPE NCC we take pride in offering outstanding secondary benefits that truly set us apart. Beyond the tangible perks, you’ll also gain the invaluable reward of working for a mission-driven organisation where your contributions have a real and lasting impact on the Internet and the Internet community we serve. 

We offer:

• A modern, flexible and informal work environment in the heart of Amsterdam, with an emphasis on a healthy work/life balance

• A hybrid working policy under which you can combine working from the office with working from home. Working from abroad for a number of days per year is also possible.

• 30 vacation days, plus three collective days, plus public holidays

• A gross health insurance compensation for you and, if applicable, your partner and your children under 21 years old. This means that RIPE NCC pays the largest part of your health insurance; you will only pay the taxes. 

• An excellent non-contributory pension scheme. We cover the full premium, while most of the organisations in the Netherlands ask the employee for some contribution.

• A generous education budget of €2,250 per year so you can keep learning and developing your skills

• Dutch language lessons for international colleagues.

• An annual health budget of €750 gross that you can spend on sport classes, a mindfulness course, a chair massage, etc.

• An annual budget of €1,600 gross for your Internet connectivity and technology at home

• When travelling with public transport, your transportation costs will be covered by a first-class train ticket to our Amsterdam office and/or KM allowance.

• An additional annual transportation budget of €500 gross that you can use on a bike or GVB card, for example

• A sport hour per week for doing sports or fitness during work hours

• A home office furniture budget for a healthy, ARBO-proof work setup at home.

• An organisation-wide internal training programme designed to develop critical soft skills—like feedback, resilience and leadership—giving you the tools to excel in your career and beyond

• An in-house free barista providing healthy varied lunches on Tuesdays and Wednesdays and nice breakfasts on Thursdays, plus monthly office social events

• Casual team events such as team outings, an annual Christmas party and a summer BBQ
  
  

👥The Registration Services  Department

Join our Registration Services team, a diverse group of more than 20 professionals from around the world. We provide personalised and consistent support in a dynamic and complex environment, tackling a wide range of tasks. Collaboration, continuous improvement, and openness to new ideas are at the heart of how we work. With a strong work ethic and a commitment to excellence, we take pride in earning the trust and appreciation of our members, colleagues and the whole Internet community every day.

🛜About The RIPE NCC

The RIPE NCC is a not-for-profit membership organisation founded on the belief that the Internet should be governed openly, transparently and together with the wider Internet community. We are one of the oldest Internet organisations in Europe and are proud of our legacy.

Our strength is our staff. We bring together more than 180 people from over 44 countries in our modern, vibrant office in the east wing of Amsterdam Central Station. Currently, we have a hybrid way of working and allow our staff to work from their homes and the office. Our official working language is English, but our colleagues speak more than 30 languages.

Our backgrounds are diverse, but our goal is the same: we work for the good of the Internet. Will you join us?

📋How To Apply

If interested, please click the ‘Apply’ button and submit your CV and cover letter in English. Adding a cover letter is highly important and appreciated, our team read them carefully. 

Not ready to apply yet? Then send me an email to openings@ripe.net and we can have an informal chat.

At the RIPE NCC, we are proud to serve our members and the RIPE community in 76 countries across Europe, the Middle East and Central Asia. We celebrate unique perspectives and talents from different backgrounds and cultures. So if you're passionate about what you do and want to help shape the future of the Internet, apply now - we'd love to hear your story. 

Please note that due to the nature of our activities, we will require successful candidates to follow a pre-employment screening (conducted by our partner DISA). This involves carrying out a background check and sharing education certificates.